Zendesk Integration

Last modified: 19 February 2025

The integration between Zendesk and YouTrack helps you keep customer communication synced between both tools.

When the integration with Zendesk is enabled and configured in YouTrack, it works as follows:

  • When a new ticket appears in Zendesk, it creates a new ticket in YouTrack.

  • The ticket in YouTrack has a link to the corresponding ticket in Zendesk.

  • Ticket updates are synced both ways: changes from YouTrack are synced to Zendesk, and vice versa.