Support tiers, scope and SLAs
At the moment, we do not provide either service level agreements (SLAs) or differentiated support tiers for Datalore. We aim to respond within the business day following the day the request was made.
If you are in need of more high-tier SLA or professional services, specifically tailored to your needs, please contact us at datalore@jetbrains.com, describing your use case and desired support level. We will assess your situation together and come up with a solution.
This chapter provides details about how our technical support is provided, what it includes, and what it does not include.
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For more in-depth assistance, consider using our professional services aimed at supporting you during the adoption and deployment phases, as well as throughout your continued use of Datalore.
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