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Hub as SAML Identity Provider for Zendesk

When you configure your Hub server as the Identity Provider for your Zendesk instance, your users can log into Zendesk with their credentials in Hub or any other authentication module.

This configuration also enables single sign-on. When a user logs into one of the services that is connected to Hub, they are logged into all connected services.

Before you start, verify the following prerequisites:

  • You must have administrative privileges in both Zendesk and Hub.

  • An email address of the Hub administrator account that you use to configure SAML2.0 for Zendesk must differ from the email of the Zendesk instance owner. Otherwise, you might end-up in the redirecting loop when you test the SAML configuration.

  • Hub administrator account must have a verified email address.

To configure your Zendesk Instance:

  1. In your Zendesk instance, open the Settings > Security page.

  2. Select the End-Users tab.

    We describe how to set up Hub to authenticate end-users with SAML. However, you can set up Hub to authenticate Zendesk Agents, as well. To do so, select the Agents tab and provide the same parameters as described in the next step.

  3. Enable Single-sign-on option, select SAML, and configure the parameters:

    Parameter

    Description

    SAML SSO URL

    Paste the content of the Sign In URL field on More Settings > SAML2.0 > Settings page of the Hub server.

    Certificate fingerprint

    Paste the SHA-256 fingerprint of the certificate packed into the SSL keystore set for SAML in Hub. Copy from the Fingerprints field on the More Settings > SAML2.0 > Settings page.

    Remote logout URL

    Paste the content of the Sign Out URL field on More Settings > SAML2.0 > Settings page of the Hub server.

    IP ranges

    Requests from these IP addresses will always be routed through Hub for authentication. By default, we recommend that you use the *.*.*.* pattern to authenticate all end-users via Hub.

  4. In Hub, select SAML 2.0 from the Access Management section of the Administration menu.

  5. Select the Registered Service Providers tab.

  6. Click the Register service provider button.

  7. In the dialog, enter the parameters of your Zendesk instance:

    Parameter

    Description

    Name

    Enter a name to be displayed for the Zendesk instance in Hub.

    Issuer

    Use the name of your Zendesk instance in the format <accountname>.zendesk.com.

    Description

    Optionally, enter a description of the Zendesk instance.

    Consumer URL

    Paste the Access Consumer Service (ACS) URL of your Zendesk instance. The general format for the ACS URL in Zendesk is https://<accountname>.zendesk.com/access/saml (case-sensitive).

    Hub should send LogoutResponse

    Make sure that the option is disabled.

Last modified: 09 November 2023
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