Hub
 

Hub as SAML Identity Provider for Zendesk

Last modified: 09 November 2023

When you configure your Hub server as the Identity Provider for your Zendesk instance, your users can log into Zendesk with their credentials in Hub or any other authentication module.

This configuration also enables single sign-on. When a user logs into one of the services that is connected to Hub, they are logged into all connected services.

Before you start, verify the following prerequisites:

  • You must have administrative privileges in both Zendesk and Hub.

  • An email address of the Hub administrator account that you use to configure SAML2.0 for Zendesk must differ from the email of the Zendesk instance owner. Otherwise, you might end-up in the redirecting loop when you test the SAML configuration.

  • Hub administrator account must have a verified email address.