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  2. Reporting Issues and Sharing Your Feedback

Reporting Issues and Sharing Your Feedback

Last modified: 20 October 2021

PyCharm provides various means to report problems and seek for assistance.

Locate PyCharm log

On certain occasions, you will be required to attach the PyCharm log to an email to the support service. You can easily locate the log file as described below.

  • From the main menu, choose Help | Show Log in Explorer (Windows and Linux), or Help | Show Log in Finder (macOS). The Explorer/Finder opens, with the log file selected.

Report an issue in Youtrack

  1. Click Help | Submit a Bug Report.

  2. Describe your problem and provide a brief summary in the Description and Summary fields respectively.

  3. If it is possible, attach a screenshot that illustrates your problem .

  4. Click Create.

tip

You can use a JetBrains account to log in to Youtrack. The JetBrains account is a single interaction point with JetBrains products and services (JetBrains Account). For more information about the JetBrains account, see JetBrains Account Help.

Configure PyCharm log settings

To avoid editing the log.xml file itself, PyCharm suggests a handy dialog to change logging level for a category. This file resides under the bin directory of PyCharm installation.

  1. Click Help | Diagnostic Tools | Debug Log Settings.

  2. In the Custom Debug Log Configuration dialog, type the log categories names, separated with new lines.

note

Consider contacting the support service before you edit log.xml. Some users might be unaware of the modules names to be specified, while the support service can suggest modules for the better diagnostics.

tip

For more information about IDE log files, see Locating IDE log files on the Support forum.

Sharing feedback

  • Select Help | Submit Feedback, which redirects you to the online feedback form.

    This form enables you to create a PyCharm-specific YouTrack issue.

Seeking assistance

To find assistance, do one of the following: