Support and assistance
Last modified: 09 August 2022Access online documentation from the IDE
The most important source of information about RubyMine is this online help. To access it from RubyMine, do one of the following:
From the main menu, select Help | Help.
Press F1.
Click
in a dialog or a tool window.
Access documentation offline
If you do not have internet access to view the online help, you can use the RubyMine Help plugin, which serves the help pages via the built-in web server for offline use.
note
The offline help plugin is updated when a new major version is released. Changes that are added to online help during the release cycle may not be available in the offline help.
Contact support
If you can't find the information you need in the online help, you can contact the JetBrains support team.
Browse the RubyMine Knowledge Base.
Create a topic in the community forum.
From the main menu, select Help | Contact Support to create a direct request for the support team.
Email our team at rubymine-support@jetbrains.com.
Report bugs
If you encounter a bug or would like to suggest a new feature, use the RubyMine issue tracker.
From the main menu, select Help | Submit a Bug Report.
Before submitting, it is a good idea to search the issue tracker for similar reports and feature requests to avoid duplicates. If you find a similar ticket, you can add a comment to it or vote for it to bring more attention of the development team.
note
You can copy a message in the status bar to the clipboard and paste it when you search for solutions to some problems or add it to your issue in the RubyMine issue tracker. Right-click the status bar and select Copy.
If you need to attach the RubyMine log file, locate it using the relevant Help menu item:
Help | Show Log in Explorer (for Windows and Linux)
Help | Show Log in Finder (for macOS)
Share feedback
You can use the feedback form to tell us what you like or don't like about JetBrains products.
From the main menu, select Help | Submit Feedback.
Learn more
There are several ways to learn more about RubyMine:
Tips of the day show up every time you start RubyMine and provide useful hints. To suppress them, you can clear the Don't show tips checkbox.
To open the Tip of the Day dialog, select Help | Tip of the Day from the main menu.
The Productivity Guide displays a list of useful features with statistics and tips.
To open it, select Help | My Productivity from the main menu.
To discover new features, sort the list by group and note rarely used features in the same group as the ones you use more frequently. Click the feature to see its usage description.
The IDE Features Trainer is a tool for learning the most common and useful actions. It is a sequence of lessons that interactively guide new users through the shortcuts with real-world examples.
To use it, select Help | IDE Features Trainer from the main menu.
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