Support and Troubleshooting
When a problem occurs with TeamCity, we recommend first checking the Common Problems and Known Issues pages to see if there is existing guidance for the issue you are experiencing.
If you need additional help, we offer several convenient options:
Issue tracker (public, with an option for private): Log bugs or feature requests.
Support ticket (private): Available only for customers with active Enterprise server licenses to receive direct assistance from our support team.
Community forum (public): Engage in discussions with the wider user community.
These options are described in more detail below.
Our public issue tracker allows you to check if somebody has already reported your problem. If the same issue exists, please vote for it.
Although issues in our issue tracker are public by default, you do have an option to create a private issue, or add private comments/attachments to public issues. You can do this by setting the visibility only to the teamcity-developers
group.
If you are certain you have encountered a bug, collect the relevant data about the problem and post a new issue in the issue tracker.
Feature requests can also be logged through our issue tracker.
Customers who own a TeamCity Enterprise server license with active maintenance can submit a ticket directly to our support team. We use Zendesk for our ticketing system, and tickets can be submitted through the online support form or by email.
For additional details, such as our support team’s availability, optional support plans with defined SLAs, and handling of production outage situations, please refer to the Ticket-Based Support page.
You can search the TeamCity community forum to see if anyone else has experienced your problem. Our forum's user base is quite active and is a good place to find support or start threads.
When reporting an issue through one of the systems mentioned above, make sure to:
Provide all necessary information by reviewing the guidelines on reporting issues.
Use a recent TeamCity version. Please note that we generally do not provide regular support for major versions that are more than one year old (refer to the Release Cycle page for more details).
We encourage making your posts publicly available so that other users can contribute based on their experience and benefit from the answers.
All data in the JetBrains community forum is public. Issues in the JetBrains issue tracker are public by default; however, there is an option to create issues visible only to the JetBrains team. Additionally, private comments and attachments can be added to public issues.
If you need to share information that is not intended for public access, you can use the following methods:
Post a comment or attach files to the issue in the JetBrains issue tracker, making them visible only to the
teamcity-developers
group.Attach the data to a support ticket. View the Ticket-Based Support page for contact details.
For files exceeding 10MB, upload them to the JetBrains Upload Service and share the Upload ID in the related support case.
All data marked as non-public is used solely for investigating the related issue and is discarded afterward.
During transfer and storage, the data may reside on third-party servers, such as mail servers, Amazon AWS servers, Zendesk, and others.
For more details, please refer to the JetBrains Privacy Policy.
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