Upsource IDE plug-in problems

If you stumble upon a problem while working with or trying to set up Upsource in your IDE, you will need to report it to us to get a prompt help. But first you have to enable advanced logging in the Upsource IDE plugin. This log serves as a starting point for investigating most issues, including:

"Test connection failed"
"Timeout error"
"Upsource request error"

Here is how to proceed:

In you IDE, go to Help | Debug Log Settings
Put the following lines in the displayed dialog box:

#com.jetbrains.upsource io.socket
Reproduce your issue
Go to Help | Show log in Explorer (Finder)
Copy all idea.log files and send them to Upsource Support Team by creating a ticket through the customer portal or by filing an issue in our issue tracker.

Last modified: 28 February 2018