User is not receiving email notifications

Cause

Upsource has a smart notification delivery mechanism which monitors the availability of email addresses and stops sending notifications to an address that has become unavailable. Once an email address has been marked as "hard bounce", no notifications will be sent to that address anymore.

Solution

note

All commands listed here are Windows commands. If you're working on a Linux or macOS, simply replace .bat with .sh.

While the Upsource instance is running, execute:

<upsource_home>/lib/upsource-console.bat

Then, to see the list of emails with the "hard bounce" flag, run the following command from the console:

list-email-statuses true -1

To reset the "hard bounce" flag, run:

clear-recent-email-statuses -1