Outbound Message Handling

The Outbound Message Handling settings determine how email notifications that are generated by comments and updates in helpdesk tickets are delivered to reporters. These settings are not specific to a single email channel. Instead, they are applied to all email channels in a single helpdesk project. These settings are unavailable for editing at the channel level and are either configured at the project or the global level.

The following settings are displayed here:

Setting	Description
Sender name	The name that is shown in email client apps as the sender for email notifications that are generated for your YouTrack instance. Use this setting to override the sender name that is used at the global level. This setting is only available when your YouTrack Cloud instance uses the default connection for email notifications. To update this value, open the Notifications settings in your helpdesk project. To learn more, see Manage Project Notification Settings.
From address	The email address that is used to send notifications for issues in this project. This sets the value for the `"From:"` field in the email header. You can either use the format `sendername<email@yourdomain.com>` or enter an email address without the sender name. If you do not set a value, notifications are sent from the address that is set as the global default in YouTrack. This setting is only available when your YouTrack Cloud instance is connected to a custom mail server. To update this value, open the Notifications settings in your helpdesk project. To learn more, see Manage Project Notification Settings. For more information, see From and Reply-to Addresses.
Reply-to address	An optional address to which email replies are sent. This sets the value for the `"Reply-To:"` field in the email header for messages that are sent by YouTrack. Use this setting when, for example, the address that you use to send email notifications cannot receive replies. If you do not set a value, replies are sent to the address from which the message was sent. If you set the value for the From address in the project, replies are sent to this address. If you leave the From address empty, replies are sent to the address that is set as the global default in YouTrack. To update this value, open the Notifications settings in your helpdesk project. To learn more, see Manage Project Notification Settings.

Setting

Description

Sender name

The name that is shown in email client apps as the sender for email notifications that are generated for your YouTrack instance. Use this setting to override the sender name that is used at the global level.

This setting is only available when your YouTrack Cloud instance uses the default connection for email notifications.

To update this value, open the Notifications settings in your helpdesk project. To learn more, see Manage Project Notification Settings.

From address

The email address that is used to send notifications for issues in this project. This sets the value for the "From:" field in the email header. You can either use the format sendername<email@yourdomain.com> or enter an email address without the sender name. If you do not set a value, notifications are sent from the address that is set as the global default in YouTrack.

This setting is only available when your YouTrack Cloud instance is connected to a custom mail server.

To update this value, open the Notifications settings in your helpdesk project. To learn more, see Manage Project Notification Settings.

For more information, see From and Reply-to Addresses.

Reply-to address

An optional address to which email replies are sent. This sets the value for the "Reply-To:" field in the email header for messages that are sent by YouTrack. Use this setting when, for example, the address that you use to send email notifications cannot receive replies.

If you do not set a value, replies are sent to the address from which the message was sent.

If you set the value for the From address in the project, replies are sent to this address.
If you leave the From address empty, replies are sent to the address that is set as the global default in YouTrack.

To update this value, open the Notifications settings in your helpdesk project. To learn more, see Manage Project Notification Settings.

Last modified: 29 February 2024