Process Spam
This workflow is used to manage spam in a helpdesk project.
Name | @jetbrains/youtrack-workflow-spam |
|---|---|
Auto-attached | no |
Rules |
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Use Case
When a helpdesk agent encounters an unsolicited message that is irrelevant or inappropriate for the support team to handle, they can mark it as spam. This is done using the Mark as spam option in the action menu or by adding the spam tag to the ticket. This action triggers the on-change rule that adds the spam tag (if it hasn't been added already) and closes the ticket as Solved.
Once a ticket has been marked as spam, it is removed from the system after 30 days of inactivity.
Modules
This workflow supports the following rules:
Title | Description |
|---|---|
Close a ticket when tagged as spam | When a ticket is updated, this on-change rule checks whether it has been flagged using the spam tag. If a tag named spam doesn't already exist, the corresponding tag is created with the default admin user account as its owner. If the ticket has been flagged as spam, the workflow changes the value for the State field to Solved. |
Remove spam after 30 days | This on-schedule rule checks all tickets (and issues) at 12:00 AM and automatically deletes any ticket that has been marked with the spam tag and has not been updated in the last 30 days. |