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Article Feedback Widgets

Last modified: 04 December 2024

note

Before adding this widget to a knowledge base, ensure that this widget type is installed, enabled, and up to date. For more information about managing widgets, see Manage Apps.

An Article Feedback app contains two widgets that are Knowledge Base tools that gather article feedback from YouTrack users.

After installing the app and activating the widgets on selected project knowledge bases, an additional dialog is displayed at the bottom of knowledge base articles accepting feedback. Users may give feedback if the article was helpful or not. If the user selects that the article wasn't helpful, they may also leave a comment explaining the problem they are experiencing.

Article Feedback Widget

YouTrack users that can access the knowledge base and have the permission Update Article can view the article feedback results.

To add Article Feedback widgets to a knowledge base:

  1. Open the Administration > Apps page.

  2. Click the Article Feedback row.

    • The details section for the app opens.

  3. Select the Projects tab.

  4. Click Manage projects.

    • A dialog opens displaying projects available for the widgets.

    • If a project is colored gray, the user doesn't have permission to activate the widgets for the project.

  5. Select projects to activate or deactivate the article feedback widgets.

    Article Feedback Widget Settings

  6. Click Save to confirm project knowledge bases that have the feature to collect article feedback.

Working with Article Feedback Widgets

The Article Feedback widgets work directly in your project knowledge base articles. They allow article readers to leave feedback if the article was helpful or not. Users who select No because the article wasn't helpful receive a field to write how they think the article could be improved.

Article Feedback Widget

To submit article feedback:

  1. Click Knowledge Base in the main navigation menu.

  2. Select a knowledge base article in a project with active Article Feedback widgets.

  3. At the bottom of the article, a feedback dialog offers readers a choice if the article was helpful.

    • Click Yes if the article was helpful.

      • If Yes is selected, the feedback is submitted.

    • Click No if the article wasn't helpful.

      • If No is selected, an additional dialog is displayed. Users can write a recommendation how they think the article could be improved.

        After writing a recommendation, click Submit to submit the article feedback.

    Submit Article Feedback Widget

If you submitted feedback and want to revise it, click I changed my mind.

After article feedback has been submitted, YouTrack users with access to the knowledge base and the permission Update Article can view the feedback.

To view article feedback:

  1. Click Knowledge Base in the main navigation menu.

  2. Select a knowledge base article in a project with active Article Feedback widgets.

  3. Click the Show more icon in the article toolbar and select View Feedback.

    Article Feedback Results

    • A dialog opens displaying the article feedback.

    Article Feedback Results

The top section of the article feedback dialog displays the number of helpful and not helpful submissions.

The bottom section of the article feedback dialog displays the username, time/date, and the suggestions for unhelpful submissions.

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