YouTrack Cloud
 
2025.1

Manage User Accounts for Agents

Last modified: 07 February 2025

The number of active agents along with standard users affect the price of the YouTrack license. In this article, we describe how you can manage agent users in YouTrack.

When you purchase a YouTrack license, you decide how many agent and standard user licenses you need. Each registered user with full access to YouTrack features needs a standard user license. In addition to a standard user license, every agent user needs an agent license to be able to communicate with external helpdesk users.

Learn more about how to Helpdesk Agents in helpdesk projects.