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Comment Templates

Last modified: 09 October 2024

Comment templates let helpdesk agents quickly insert pre-written responses into tickets. This can be especially useful for frequently asked questions or common issues that require the same response.

By using pre-written templates, agents can provide the same high-quality responses every time, reducing the risk of errors or inconsistencies. If you create comment templates that reflect your company's tone and voice, it also helps to ensure that all responses are in line with your brand.