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Helpdesk Notification Templates

Last modified: 09 October 2024

Helpdesk projects have a dedicated set of notification templates that are used to facilitate communication between agents and reporters.

Each template is fully customizable, so you can adapt each message to reinforce your brand and create a consistent customer experience across all touchpoints. You can even customize each notification independently without affecting notifications that are sent in other helpdesk projects. To learn how to customize a notification template, see Edit Notification Templates.

To access the notification templates for your helpdesk project, select the Notifications tab in the project settings.

The list of notification templates in a helpdesk project.

The following controls are shown in the Notification Templates section of the page: