YouTrack Server
 

Send Internal Newsletters

Last modified: 12 June 2024

Using a workflow to send a newsletter is an unusual use case, but it's based on our actual working process at JetBrains. One of the software developers on the YouTrack team analyzes the processes for operational teams and writes workflows that support their business logic. These teams include our accountants, legal counsels, and travel coordinators, among others. These teams use YouTrack to organize their work and communicate with other employees in our organization. Sometimes, this developer is asked to modify these workflows in a way that alters their day-to-day routine. Before she updates their projects, she sends them a bulletin that explains how the change impacts their process.

The motivation for using YouTrack to deliver this information is based on the following factors:

  • All the users who are affected by the changes are members groups that are assigned to the project team in YouTrack.

  • Every user has a registered email address stored in their user profile.

  • With workflows, YouTrack is capable of sending email messages.

This doesn't mean that you should use YouTrack to send newsletters to external users as a replacement for your email marketing platform, but it can be used as a tool for managing internal communication. YouTrack administrators and other users who apply changes to the application on a regular basis can use this technique to broadcast updates to other users whose work is impacted by these changes.