TeamCity Support

We're here to help you get the most out of TeamCity. Discover all our resources and enhanced support plans below.

Explore the support plans

Existing customers

We provide several convenient ways to access support:

Issue tracker

Check the status of known issues and feature requests in our public issue tracker, and submit your own bug reports and feature requests.

Support request

Submit a ticket to our Support team if you are experiencing a problem and need assistance. Urgent tickets can also be submitted here.

Documentation

Explore the documentation to learn more about the features and usage of TeamCity.

Community forum

Ask general questions in our Community Forum and seek feedback from the wider TeamCity user community.

Support plans

We offer a range of support plans tailored to meet your needs. Whether you need basic troubleshooting assistance or priority technical support with a defined SLA, our support plans are designed to provide the right level of service for your business:

Standard support

  • 8/5 availability (Central Europe working hours)
  • First response usually within 24 hours

Included with TeamCity Enterprise and TeamCity Cloud

Business support

  • 24/7 availability
  • 4-hour first response time (critical requests)
  • Private Slack channel

Enterprise support

  • 24/7 availability
  • 2-hour first response time (critical requests)
  • 6-hour first response time (standard requests)
  • Private Slack channel
  • Up to 12 hours per quarter for on-call sessions
  • Dedicated Technical Account Manager
  • Standard support – All TeamCity Enterprise and TeamCity Cloud customers have access to this support service, offering 8/5 availability (Central Europe working hours), with no guaranteed SLA.
  • Business support – TeamCity Enterprise and TeamCity Cloud customers can purchase a Business support plan for added benefits, including 24/7 availability, a private Slack channel, and an SLA for critical requests (guaranteed four-hour first response time).
  • Enterprise support – TeamCity Enterprise and TeamCity Cloud customers can purchase an Enterprise support plan for added benefits, including 24/7 availability, a private Slack channel, an SLA for critical requests (guaranteed two-hour first response time), and standard requests (guaranteed six-hour first response time), up to 12 hours per quarter for on-call sessions, and a dedicated Technical Account Manager.