Holubová advokáti collaborated with AgiLawyer, a full-service advisory agency at the forefront of revolutionizing legal services for the digital age.
Industry | Legal |
---|---|
Location | Czech Republic |
Company size | 1–25 |
30%
less time spent on task coordination
92%
client satisfaction
25%
increase in revenue per lawyer
Holubová advokáti, like many law firms, found itself grappling with the complexities of modern legal practice. Their traditional project management approach was failing to keep pace with the increasing intricacy of cases, the ever-rising bar of client expectations, and the paramount importance of seamless collaboration. The pain points were clear: ambiguous task management, duplication of effort, and a lack of real-time visibility into case progress. Lawyers were struggling to prioritize tasks effectively and maintain a clear line of sight on critical deadlines.
The firm’s leadership recognized that a fundamental shift was necessary to unlock the true potential of their legal team and deliver unparalleled client value. By embracing agile methodologies and leveraging cutting-edge YouTrack functionality, the team of 10 legal professionals revolutionized their task management, case progress monitoring, and overall workflow.
Holubová advokáti built one central hub for task coordination with another legal system, LegiSpace, integrated into YouTrack. Every action item was meticulously logged, prioritized, and tracked. The team used a diverse set of YouTrack features, like Agile Boards, time tracking, and automations, to improve their employees’ productivity and drive business results beyond legal work.
To work effectively and help with frequently asked questions, the Legal team created an internal Knowledge Base with document templates and FAQ answers that are accessible to everyone in the company. With descriptions of the team’s work processes, the Knowledge Base is also used to onboard new lawyers.
Klára Dvořáková
Managing Partner, Holubová advokáti
"AgiLawyer introduced us to an agile method of leading teams, and we started using YouTrack one month before Covid started. At that time, our team of 10 people spread across the Czech Republic and all went online. With the implementation of YouTrack and introduction of planning and stand-ups, it all suddenly became so convenient."
The first step was to overhaul the firm’s task management processes. YouTrack, with its intuitive interface and robust feature set, became the central hub for all tasks, from case preparation to client communication. This approach helped to ensure that nothing fell through the cracks and led to a 30% reduction in time spent on task coordination and a 30% decrease in task duplication.
"I can’t imagine how people manage things via email. This must be chaos, as it’s complicated to remember everything. With YouTrack, everybody simply finds the information they have been working on, and it’s so easy to coordinate it."
Managing Partner, Holubová advokáti
Holubová advokáti also switched their case management system to LegiSpace, a tracking platform designed for lawyers. To connect case information from LegiSpace with a related task in YouTrack, the team integrated the LegiSpace YouTrack app. The app adds an extra layer of modules for invoicing, billing, client-relationship management, reporting of legal KPIs, integration with business registers, and more to YouTrack. It allowed the firm to consolidate all aspects of its operations into a single, cohesive tool, further enhancing its efficiency and client service.
"We have personalized YouTrack to fit our needs, and it does exactly what we want it to do. There’s nothing I would change."
Key Account Manager, Holubová advokáti
Holubová advokáti leveraged YouTrack’s Agile Boards and custom workflows to revolutionize their case progress monitoring. The Agile Boards were configured using the Kanban approach. Each task was managed through every stage of the legal process, enabling lawyers to visualize progress, identify bottlenecks, and proactively address challenges. This helped lawyers to manage tasks transparently and responsively.
At the heart of Holubová advokáti’s agile transformation was a deep commitment to empowering their legal professionals. YouTrack’s time-tracking feature provided valuable insights into how lawyers were utilizing their time, enabling data-driven decision-making and targeted process improvements. The firm’s investment in training and coaching paid dividends, with a remarkable 25% increase in lawyer productivity.
Of course, the journey was not without its challenges. Adapting to new workflows and tools required an investment of time and effort, with each team member undergoing an average of 15 hours of training. Customizing YouTrack to meet the unique needs of a boutique law firm demanded 120 hours of dedicated configuration work.
"The easiest thing for us is being able to track the history of a case. When one lawyer leaves and another has to take over the case, they can see all of the history in the task comments and attached files."
Key Account Manager, Holubová advokáti
Holubová advokáti discovered that agile principles could transform key aspects of their operations beyond legal casework. In marketing and business development, the implementation of YouTrack’s features led to a significant increase in new client acquisitions. This boost came from the ability to track lead generation precisely, iterate quickly on campaign strategies, and make data-driven decisions in real time. The result was a marked improvement in campaign performance metrics, enhancing the firm’s market visibility and lead quality.
Client satisfaction also soared to an unprecedented 92%, while the firm’s reputation as a client-centric and agile practice fueled a 30% increase in client retention and a 25% increase in client referrals. Internally, the transformation fostered a culture of collaboration, continuous improvement, and employee well-being.
While other areas like financial management also saw benefits, the impact on marketing clearly demonstrated how agility can revolutionize a law firm’s growth strategies and competitive positioning in the legal market. By streamlining administrative tasks and minimizing non-billable hours by an impressive 30%, the firm unlocked significant gains in profitability. As a result, the calculation of revenue per lawyer showed a 25% increase. For Holubová advokáti and AgiLawyer, that spoke volumes about the power of agility in driving bottom-line results.
"Lots of teams at JetBrains develop software products, and we, as the Legal team, help release these tools. We provide legal support for products trusted by 11 million professionals worldwide. Our team handles 18 types of requests across more than 13 jurisdictions, and smart solutions such as YouTrack help us work more efficiently."
"It’s very easy to view the status of all the tickets in a project and see what needs to be done next. YouTrack helps provide that visibility into a process. It was pretty clear after a couple weeks that we would’ve been drowning in chaos if we weren’t using YouTrack."
"The best thing about YouTrack is that you can customize a lot, such as adding different custom fields and writing workflows to cover all kinds of processes. The flexibility YouTrack provides is very suitable for the game development industry."
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