Support your external customers or maintain a service desk for internal users with helpdesk projects
Unlimited reporters and 3 agents for free.
Cloud or server – YouTrack your way!
Get the essentials to organize your support or service desk processes in YouTrack and save your team the time and effort of switching context – support tickets are easily managed next to other projects in your organization.
Collect all requests from various channels – emails, websites, and external or internal portals. Customize an online form to get the information you need from your customers and embed it on your site.
Manage your tickets easily with special views for agents, answers and signature templates, internal comments and external answers, SLA controls, and workflow automations.
There is no limit to the number of customers supported for free. Your reporters (customers) get updates on their requests via email or in a convenient overview of the tickets in YouTrack.
Publish a knowledge base for your customers. Create FAQs and be sure your customers will find answers with powerful search options, participate in discussions, and much more.
Using internal comments, collaborate with other team members. Other users can help with your tickets without losing time by switching context or tools. Helpdesk projects are kept right next to other projects in YouTrack.
Your colleagues can get an overview of your support projects with reports and customizable dashboards.
1-3 Support Agents
Unlimited Reporters
1-10 Users
Free ticket-based helpdesk solution for small teams
4+ Support Agents
Unlimited Reporters
11+ Users
Expand your service by adding more agents to your subscription at any time
1-3 Support Agents
Unlimited Reporters
1-10 Users
Free ticket-based helpdesk solution for small teams
4+ Support Agents
Unlimited Reporters
11+ Users
Expand your service by adding more agents to your subscription at any time
Tom Kirstein
Managing Partner, Mind Over Data
YouTrack by JetBrains is amazing. Moved to it from Confluence and its sister programs 3 years ago.
Michael Hedgpeth
NCR
YouTrack puts users first, makes common workflows easy, and is a pleasure to use. If you want to simply get things done, go with YouTrack.
@rosshawkins
Really enjoying using @youtrack from JetBrains, <3 all the inline editing and the command dialog is so handy.
Marvin Burman
testhub.com
YouTrack is a very stable and consistent product. We value its rich functionality, speed and efficiency.