YouTrack Now With Improved Knowledge Base Collaboration

Your team can now use inline comments to discuss specific content in articles and provide additional context. You can select part of an article and then add comments, mention your colleagues so they get notifications, and resolve threads when the discussion is finished. The whole history of your conversation will be saved for future reference in the comments section below your article.

The new PDF export feature in YouTrack’s Knowledge Base meticulously exports all content as is, including formatting, links, images, lists, and more. You even get to choose whether you want to share individual articles or all of their sub-articles, comments, and attachments.

You can now monitor the reach and impact of your Knowledge Base articles by tracking the numbers of total views, separate external views from users who navigated to an article via an external link, and internal views from those who opened a link stored elsewhere in YouTrack. You can also review a list of references to your articles from other YouTrack materials.

Your reporters and agents now have an easier way to keep their stakeholders and team members in the loop about updates to tickets submitted in helpdesk projects. Anyone included in the CC line of a request will receive updates from your support team and have access to the ticket’s details.

This feature helps you make communication with your customers even more transparent. If you interacted with a customer outside of emails or the support portal, you can now create tickets on behalf of the reporters. This means your customers get further notifications about the tickets, so you can easily send updates and keep them in the loop. The feature is also useful when you have to split one ticket into several.

You’ll now find Turkish among the languages supported in the YouTrack interface. The implementation of this language option started with contributors to our community translation project, who submitted this localization for most of the YouTrack interface. Just as we do with all of our community-supported localizations, we’ve verified the translations. Now you can choose the Turkish language on the system level for your whole YouTrack instance or users can make the change for themselves in their own user profiles.