Support Engineer

We are looking for a Customer Support Engineer to join the YouTrack Team at JetBrains. YouTrack is a project management and team collaboration solution available in the cloud and on-premise hosting. Thousands of teams worldwide rely on YouTrack to collaborate on projects of various sizes.

What we expect you to do:

• Provide customer service and technical support via a helpdesk service, community forums, and issue tracker.
• Be able to process requests ranging from simple how-to's to investigating complex technical issues.
• Be a bridge between customers and geeky team members. We listen to our support engineers, and our support engineers listen to customers.

Requirements:

• Excellent spoken and written English.
• Empathy and desire to help.
• Ability to work in a self-managed manner.
• Basics of programming knowledge (JavaScript is a plus).
• Basics of server administration—Networking, CLI.
• Basics of web application concepts—REST, TLS, Docker, oAuth.
• If you have a background in other technical areas and are willing to learn, that's perfectly fine. We'll happily teach you.