Hub
 

Manage User Types

Last modified: 09 October 2024

User types in Hub were introduced to support the Helpdesk feature in YouTrack. User types add another dimension to access management in helpdesk projects in YouTrack. Combined with roles and group memberships, user types give you more options to manage user access in YouTrack.

On the Users page, you can see the list of all users with their user types.

The list of all users with user types.

Use the buttons on the right to select or deselect particular user types. For example, this helps when you need to see only the agents or filter out the reporters.

The list of all agents.

There are three user types: standard users, agents, and reporters. These types are associated with the different kinds of people who interact with each other in a YouTrack helpdesk project.

  • Standard users are staff members who don't have the option to post any public comments in helpdesk projects. They can use YouTrack features according to their roles and group memberships.

  • Agents are staff members who can publicly reply to requests submitted by reporters in helpdesk projects. They can use YouTrack features according to their roles and group memberships.

  • Reporters are external users that submit requests to the helpdesk.

To learn more about how these user types are employed in helpdesk scenarios, please refer to the YouTrack documentation.