Troubleshooting

If you stumble upon a problem while working with IDE Services, make sure to contact the IDE Services support team. If possible, we recommend including the following information in your report:

Screenshots or a screencast demonstrating the problem in the user interface
Logs from the Toolbox App and your IDE
A tbe_diagnostics.json file from your IDE

Logs and diagnostic data

How to collect Toolbox App logs?

In the Toolbox App, click the locknut icon in the upper right corner and select Settings Ctrl+Alt+S.
Navigate to the About tab and click the Show log files button.

As an alternative, you can find Toolbox App logs in your file system:

macOS: ~/Library/Logs/JetBrains/Toolbox/
Windows: <SYSTEM_DRIVE>\Users\<USER_ACCOUNT_NAME>\AppData\Local\JetBrains\Toolbox\logs
Linux: ~/.local/share/JetBrains/Toolbox/logs/

How to collect IDE logs?

The log file is called idea.log and is rotated based on its size. When submitting an issue, it's recommended to zip and attach the most recent log files.

Navigate to the product log file from the IDE

From the main menu, select Help and choose one of the following menu items:
- Show Log in Explorer (for Windows and Linux)
- Show Log in Finder (for macOS)

As an alternative, you can find IDE logs in your file system:

macOS: ~/Library/Logs/JetBrains/<IDE_NAME_AND_VERSION>
Windows: %LOCALAPPDATA%\JetBrains\<IDE_NAME_AND_VERSION>\log
Linux: ~/.cache/JetBrains/<IDE_NAME_AND_VERSION>/log

How to collect IDE Services diagnostic data in IDEs?

In your IDE, press Shift twice to open the Search Everywhere dialog.
Start typing Collect JetBrains IDE Services Diagnostics Data and select the action from the list.
Your IDE will create a scratch tbe-diagnostics.json file, open it in the editor, and copy its contents to the clipboard.

Last modified: 09 December 2024