See When Other Agents are Adding Comments
YouTrack supports a special feature in helpdesk projects that lets agents see when other agents are in the process of adding a comment to a ticket. This is designed to help to avoid duplicating efforts or redundant communication.
![A message that tells an agent that another agent is typing a comment. A message that tells an agent that another agent is typing a comment.](https://resources.jetbrains.com/help/img/youtrack/2023.3/helpdesk-who-is-typing.png)
Last modified: 29 February 2024