YouTrack Cloud
 
2025.1

SLA Policies

Last modified: 13 February 2025

SLA policy or service-level agreement policy is a policy that you agree to follow when responding to customer requests as a service provider. In YouTrack, SLA policies define the time goals for the replies from staff and request resolution.

Having an SLA policy in YouTrack, you ensure that customer requests get proper attention from your staff.