Channel
Represents a channel used by customers to reach out to the helpdesk for support.
Extends BaseEntity.
Properties
Name | Type | Description |
|---|---|---|
becomesRemoved | Boolean | Read-only. When `true`, the entity is removed in the current transaction. Otherwise, `false`. This property can become `true` only in on-change rules when the rule is triggered on the removal of an issue or an article. In the rule code, the `runOn` rule property must contain the `removal` parameter set to `true`. Available since 2017.4.37915 runOn: {removal: true} |
isNew | Boolean | Read-only. When `true`, the entity is created in the current transaction. Otherwise, `false`. Available since 2018.2.42351 |
name | String | Read-only. The name assigned to a channel in a helpdesk project |
Methods
becomes
Checks whether a field is set to an expected value in the current transaction.
Parameters
Name | Type | Description |
|---|---|---|
fieldName | string | The name of the field to check. |
expected | string | The expected value. |
Return Value
Type | Description |
|---|---|
boolean | If the field is set to the expected value, returns `true`. |
canBeReadBy
Checks whether a user has permission to read the field.
Parameters
Name | Type | Description |
|---|---|---|
fieldName | string | The name of the field. |
user | User | The user for whom the permission to read the field is checked. |
Return Value
Type | Description |
|---|---|
boolean | If the user can read the field, returns `true`. |
canBeWrittenBy
Checks whether a user has permission to update the field.
Parameters
Name | Type | Description |
|---|---|---|
fieldName | string | The name of the field. |
user | User | The user for whom the permission to update the field is checked. |
Return Value
Type | Description |
|---|---|
boolean | If the user can update the field, returns `true`. |
is
Checks whether a field is equal to an expected value.
Available since 2019.2.55603
Parameters
Name | Type | Description |
|---|---|---|
fieldName | string | The name of the field to check. |
expected | string | The expected value. |
Return Value
Type | Description |
|---|---|
boolean | If the field is equal to the expected value, returns `true`. |
isChanged
Checks whether the value of a field is changed in the current transaction.
Parameters
Name | Type | Description |
|---|---|---|
fieldName | string | The name of the field to check. |
Return Value
Type | Description |
|---|---|
boolean | If the value of the field is changed in the current transaction, returns `true`. |
oldValue
Returns the previous value of a single-value field before an update was applied. If the field is not changed in the transaction, returns null.
Parameters
Name | Type | Description |
|---|---|---|
fieldName | string | The name of the field. |
Return Value
Type | Description |
|---|---|
Object | If the field is changed in the current transaction, the previous value of the field. Otherwise, null. |
required
Asserts that a value is set for a field. If a value for the required field is not set, the specified message is displayed in the user interface.
Parameters
Name | Type | Description |
|---|---|---|
fieldName | string | The name of the field to check. |
message | string | The message that is displayed to the user that describes the field requirement. |
was
Checks whether a field was equal to an expected value prior to the current transaction.
Available since 2019.2.55603
Parameters
Name | Type | Description |
|---|---|---|
fieldName | string | The name of the field to check. |
expected | string | The expected value. |
Return Value
Type | Description |
|---|---|
boolean | If the field was equal to the expected value, returns `true`. |