AI Assistant

Last modified: 22 March 2024

YouTrack has its own built-in AI Assistant that helps you generate summaries for issues and articles, and can also assist you in writing comments. The AI Assistant is supported by the JetBrains AI service that transparently connects you to a sophisticated LLM and enables specific AI-powered features inside YouTrack.

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Availability

The AI Assistant is based on an integration with the JetBrains AI service. This feature must be activated by an administrator who can also restrict its availability to specific user groups. When this feature is deactivated, the controls for interacting with the AI Assistant are hidden.

If you want to make this feature available to one or more groups of users, you can switch it on from the JetBrains AI integration settings. To learn more, see JetBrains AI.

Due to the restrictions imposed by the providers of AI services connected to JetBrains AI, usage of the service is only permitted in specific locations. To determine whether these restrictions apply to your location, please refer to the JetBrains website.

Wherever you see the JetBrains AI Assistant icon. icon, you have access to the AI Assistant. The assistant can help you generate summaries for content and use generative AI when composing comments and replies.

The AI Assistant displays generated content in a small pop-up window. Use the controls in the header to copy generated text, regenerate output, or hide the assistant.

Controls in the header of the AI Assistant.

Additional actions are available for different prompts.

AI Assistance in Issues

The AI Assistant can save you time by providing a quick overview of the main points and key information in an issue, allowing you to decide whether you need to take action or not. It can also help you improve the issue summary by suggesting alternative text that better summarizes what the issue is really about.

AI assistance is only available in issues that contain description text. If the description is empty, the AI Assistant menu is inactive.

AI Assistant options for issues.

The following actions are available from the AI Assistant menu in the issue toolbar:

Action

Description

Summarize this issue

Generates a summary of the content stored in the issue summary and description. Use this to get a quick overview of issues with long description text.

Suggest an alternate summary

Generates an alternative summary of the issue based on the current description text.

Click the Update summary to replace the existing summary with the generated text.

AI Assistance in Issue Drafts

The AI Assistant is also available when working with issue drafts. Instead of suggesting an alternate summary, the assistant will analyze your description text and write the summary for you.

AI Assistant options for issue drafts.

The following action is available from the AI Assistant menu in the toolbar for the issue draft:

Action

Description

Suggest a summary

Generates a summary of the issue based on the current description text.

Click Apply to use the generated text as the issue summary.

AI Assistance in Articles

The AI Assistant can quickly analyze and distill lengthy articles into condensed summaries, saving you from having to read the entire document. This can be especially helpful when dealing with large volumes of information or when time is limited.

AI Assistant options for articles.

The following action is available from the AI Assistant menu in the article toolbar:

Action

Description

Summarize this article

Generates a summary of the content stored in the article. Use this to get a quick overview without having to read the entire text.

Assistance With Replies to Comments

The AI Assistant offers several options for crafting replies to comments in issues and helpdesk tickets. These options can be particularly helpful in support tickets, saving agents the effort of crafting responses to every request from scratch.

AI Assistance is not available for comments posted to articles in the knowledge base.

Use the AI Assistant to generate an initial draft, which you can then review, customize and personalize to suit your needs. This can help to reduce the time it takes you to reply to a question, which helps you resolve issues and close tickets faster.

AI Assistant options for comments.

The following actions are available from the AI Assistant menu in the toolbar for comments posted by other users:

Action

Description

Generate a generic reply

Generates a standardized response that can be used as a template or starting point for common situations. This can help you provide a quick and consistent response to frequently encountered scenarios.

Click Apply to use the generated text in your reply. You can then amend the text as needed and click the Add comment button to post your response.

Inform that we're unable to help with this problem

Generates a response that acknowledges the issues but states that you do not have the knowledge, capability, or authority to provide a solution or assistance.

Click Apply to use the generated text in your reply. You can then amend the text as needed and click the Add comment button to post your response.

Reply that we need more time for investigation

Generates a response explaining that you require more time before you can provide a resolution.

Click Apply to use the generated text in your reply. You can then amend the text as needed and click the Add comment button to post your response.

Assistance with Comment Drafts

The AI Assistant is also capable of helping you adjust your tone of voice when posting comments to an issue or ticket. This helps ensure that your responses are always polite and respectful, softening the language to avoid unintended rudeness or offense.

AI Assistant options for comment drafts.

The following actions are available from the AI Assistant menu in the toolbar for new comments:

Action

Description

Fix grammar and punctuation

Generates an alternative version of your comment text, with fixes for spelling mistakes and grammatical errors.

Click Apply to replace the existing comment draft with the generated text.

Rephrase to sound polite

Generates an alternative version of your comment text that attempts to convey the same message in a more courteous, respectful, and considerate manner.

Click Apply to replace the existing comment draft with the generated text.

Rephrase to sound formal

Generates an alternative version of your comment text that attempts to convey the same message using words and phrases that sound more professional.

Click Apply to replace the existing comment draft with the generated text.

How We Handle Your Data

When you use AI features, YouTrack sends your requests to the LLM (Large Language Model) provider. In addition to the content used in the prompts, it sends additional information about the context where the AI Assistant is analyzing the text (for example, in an issue, article, or comment).

YouTrack installations that have opted into sharing feature usage statistics with JetBrains also collect detailed data about the usage of AI features, including the full communication with the LLM. This data is kept strictly confidential and is used by JetBrains for product improvement purposes only. It is never shared with any external parties, and it will not be used for training any ML models that generate code or text, or revealed in any form to any other users.

For more information about our data collection policies, refer to the JetBrains AI Terms of Service.