YouTrack Server
 

Average Issue Age

Last modified: 12 June 2024

This report is optimized to track the average length of time that issues spend in specific states.

If you have a service-level agreement to respond to support requests within a specified time frame, you can use this report to monitor your response time. You can create separate reports that show how much time an issue spends in the Submitted, Open, and In Progress states and track the amount of time it takes your team to respond to and resolve issues.

For best results, be as granular as possible. When you configure the report to display values for a single state, you can isolate and identify problems faster. To track each type of activity, create separate reports for different states.

When the report is calculated, a Days line graph displays the moving maximum and moving average length of time that issues spend in the specified states. The line graph calculates the following values for issues that are considered for the report. For a detailed description of these calculations, see Calculations.

The following options are available in the line graph:

  • Select a label in the legend to show or hide the corresponding lines in the report.

  • Move the pointer over a point in time to display the calculations for each of the values on the graph.

The report also includes an Issues bar chart. This chart displays a daily total of issues that are in the selected states, shifted to another state, or both. The following options are available in the bar chart:

  • Select a label in the legend to show or hide the corresponding values in the report.