YouTrack Server
 

Resolution Time

Last modified: 12 June 2024

This report tracks the average length of time between when issues are reported and when issues are resolved. It also shows the minimum and maximum resolution time each day.

If you have a service-level agreement to resolve to support requests within a specified time frame, you can use this report to track how long it takes you to close each request.

When the report is calculated, a Days line graph displays the moving maximum and moving average length of time that issues spend in the specified states. The line graph displays calculations for the following values. For a detailed description of these calculations, see Calculations.

The following options are available in the line graph:

  • Select a label in the legend to show or hide the corresponding values in the report.

  • Move the pointer over a point in time to display the calculations for each of the values on the graph.

The report also includes an Issues bar chart. This chart displays a daily total of issues that are resolved, unresolved, or both. The following options are available in the bar chart:

  • Select a label in the legend to show or hide the corresponding values in the report.