YouTrack Server
 

From and Reply-to Addresses

Last modified: 26 June 2024

The Global Settings page includes a setting that lets you set the address for sending email notifications in YouTrack. This sets the value for the "From:" field in the email header. However, this is not the only location in YouTrack where you can specify a value for this field.

The From address setting determines which address is used to send email notifications from YouTrack. This sets the value for the "From:" field in the email header. However, this is not the only location in YouTrack where you can specify a value for this field.

A "From:" address has two components. The first part is the sender name. The second part is the email address itself. These two components are written in the format sender name <email@yourdomain.com>. In many email clients, only the sender name is displayed. Others discard the sender name and display only the email address.

The "From:" address helps the email recipient recognize where the notification comes from. For a conventional email message, the recipient is also able to use this email address to send a reply.

With notification from YouTrack, you don't really want to encourage this behavior. All the back-and-forth conversation between your users should be posted as comments to your issues, not buried inside an email thread. Unless you use the Mailbox Integration, use your "From:" addresses for identification purposes only (for more on this topic, see Addresses for Mailbox Integrations).

Consider the following general guidelines when you specify a "From:" address for YouTrack email notifications: