Feedback

This section details our support services, contact information, and best practices for contacting JetBrains to get TeamCity support and send your feedback on the product.


Contact us about: technical question or idea — community forum, "New Post" action (public) bug or feature request — issue tracker (public, with an option of private comments/attachments) license/purchase question — TeamCity sales department (private) private report (only for TeamCity Enterprise server license) — online form or email (private, faster response times). TeamCity Enterprise users can click Help \| Support to quickly navigate to the new request form.

technical question or idea — community forum, "New Post" action (public)
bug or feature request — issue tracker (public, with an option of private comments/attachments)
license/purchase question — TeamCity sales department (private)
private report (only for TeamCity Enterprise server license) — online form or email (private, faster response times). TeamCity Enterprise users can click Help | Support to quickly navigate to the new request form.

Before requesting support, we suggest that you check if the answer is already available in:

online documentation: Common Problems, Known Issues
public issue tracker
community forum

Licensed Users Support

If you have an active TeamCity Cloud subscription and require your error report to remain private, please contact us via the online support form or email.

We encourage you to post your questions in the forums, as it helps other users benefit from shared experiences. If you experience a delay in receiving a response on the forum, feel free to email us, referencing the forum post you created. Our support team works closely with the development team, so you may receive responses directly from the developer responsible for the relevant TeamCity feature.

We strive to respond promptly, usually within a few hours of receiving your issue (excluding public holidays in Germany/Bavaria). For urgent matters, please indicate the urgency in the subject line and explain its nature.

Please note that our support is limited to TeamCity-specific issues and does not extend to third-party plugins or custom tools installed on self-hosted agents.

Data Security

We encourage making your postings publicly available so that other users can both comment based on their experience and benefit from the answers.
All JetBrains community forum data is public. The JetBrains issue tracker issue details are public as well.

If you need to share data that is not meant to be publicly available, you can use the following methods:

Post a comment or attachment to the issue in the JetBrains issue tracker, visible only to the teamcity-developers group.
Attach data to the support system ticket or send it in an email to teamcity-support@jetbrains.com.
For data volumes exceeding 10 Mb: upload them to our uploads server.

All data received with a note on its non-public nature is used only for the related issue investigation and is discarded afterwards.
While in transfer and while stored, the data can be kept on third-party servers like mail servers, Amazon AWS servers, ZenDesk support system, and so on.
Read more on JetBrains Privacy Policy.

Thank you for providing feedback on TeamCity!

Last modified: 14 October 2024