YouTrack Cloud
 
2025.1

From and Reply-to Addresses

Last modified: 26 June 2024

If your YouTrack Cloud instance is connected to a custom mail service, the Notifications tab on the Global Settings page lets you edit the value for the From address setting. Otherwise, your instance uses the default from address for the hosted mail service.

The From address setting determines which address is used to send email notifications from YouTrack. This sets the value for the "From:" field in the email header. However, this is not the only location in YouTrack where you can specify a value for this field.

A "From:" address has two components. The first part is the sender name. The second part is the email address itself. These two components are written in the format sender name <email@yourdomain.com>. In many email clients, only the sender name is displayed. Others discard the sender name and display only the email address.

The "From:" address helps the email recipient recognize where the notification comes from. For a conventional email message, the recipient is also able to use this email address to send a reply.

With notification from YouTrack, you don't really want to encourage this behavior. All the back-and-forth conversation between your users should be posted as comments to your issues, not buried inside an email thread. Unless you use the Mailbox Integration, use your "From:" addresses for identification purposes only (for more on this topic, see Addresses for Mailbox Integrations).

Consider the following general guidelines when you specify a "From:" address for YouTrack email notifications: