YouTrack Cloud
 
2025.1

Outbound Message Handling

Last modified: 13 February 2025

The Outbound Message Handling settings determine how email notifications that are generated by comments and updates in helpdesk tickets are delivered to reporters. These settings are not specific to a single email channel. Instead, they are applied to all email channels in a single helpdesk project. These settings are unavailable for editing at the channel level and are either configured at the project or the global level.

Outbound message handling settings for an email channel.

The following settings are displayed here: