YouTrack Server
 

Mailbox Integration

Last modified: 09 October 2024

The Mailbox Integration lets you set up a connection between YouTrack and a mail server. Once this connection has been established, you can configure additional settings that transform incoming email messages into tickets, issues, and comments in YouTrack. Comments posted to tickets and issues in YouTrack are delivered through the mail server as replies to the original email message.

The settings and basic behavior vary based on the type of YouTrack project where the integration is enabled.

  • In helpdesk projects, a mailbox integration is used as the basis for processing customer requests in an email channel. To learn more about this setup, see Email.

  • In a standard project for issue tracking, the integration transforms incoming messages into issues and comments according to the rules that are configured for the connected mail service. These rules are configured directly in the Mailbox Integration settings. To learn more about this setup, see Mailbox Integrations with Standard Issue Tracking Projects.