YouTrack Server
 

Email

Last modified: 07 February 2025

Email is one of the most accessible forms of communication for customers. Almost everyone has an email address, and they can send and receive messages from anywhere in the world at any time. This makes email a convenient and flexible way for customers to get in touch with a company.

Email also lets customers describe their issue or question in detail, attach files or screenshots, and provide specific information that can help the support team understand and resolve the issue. It also allows the customer to contact the support team at a time that is convenient for them, without having to wait on hold or navigate through a complex phone tree.

The email channel in a helpdesk project lets you tap into the power of email as a means of managing communication.