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Create a Helpdesk Project

Last modified: 13 February 2025

To start managing incoming support requests, you can create a new helpdesk project.

When you create a helpdesk project, the following operations are performed automatically:

  • You are granted the Project Admin role in the project.

  • You are set as the Project owner in the general project settings.

  • You are added to the project team. This assignment grants you any roles that are assigned to members of the project team in the project.

  • The project team is added to the set of values for the Assignee field for issues in the project.

  • A saved search with the name Unassigned in <project ID> is automatically generated with your user account as its owner. This saved search uses the query project: <project ID> #{Unassigned}. You are automatically subscribed to notifications when new tickets are created in the project.

    You can access and update this saved search at any time in your YouTrack profile. For more information, see Tags and Saved Searches.