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Channels

Last modified: 09 October 2024

Channels are methods of communication used by customers to reach out to the helpdesk for support. You can use these channels to handle any type of inquiry, including questions, feedback, complaints, purchase requests, and more.

No matter which channel is used to submit a support request, all submissions are transformed into tickets that are managed by agents in your helpdesk project.

To access and configure channels for your helpdesk project, open the Edit Project page and select the Channels tab.

The list of available channels in a helpdesk project.

YouTrack's helpdesk projects support the following channels.

To learn how to set up and manage each of these channels, read the corresponding subtopics in this section of the documentation.