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Mark Tickets as Spam

Last modified: 07 February 2025

Many spammers use software to scan websites for contact forms or other entry points to a helpdesk system and use these tools to submit spam messages. They can also scan for the email addresses that you use for customer support and spam these channels with unwanted messages.

By default, YouTrack attaches a workflow to all new helpdesk projects that lets agents mark undesirable tickets as spam. This workflow provides the following functionality:

  • It adds the Mark as spam option to the list of actions in the Show more menu.

    The option to mark a ticket as spam.
  • Clicking this option adds the spam tag to the ticket.

  • The value for the State field is set to Solved.

  • This action also bans the account for the user who reported the ticket and marks them as a spammer.

  • An on-schedule rule automatically deletes tickets marked as spam that have not been updated in the last 30 days. This helps to save storage space and keep your search results free from unwanted messages.

To learn more about this workflow, see Process Spam.