YouTrack Server
 

Agent Signatures

Last modified: 07 February 2025

Helpdesk agents have a dedicated setting in their YouTrack profile that lets them store a default signature. This text is automatically appended to public comments posted in helpdesk projects.

Using a default signature ensures that every email sent by the representative includes consistent and professional contact information. This can help to build trust with customers and establish a strong brand image. It also means that agents don't have to manually add contact information to every comment they post, which saves time.

The default signature for a helpdesk agent.

YouTrack generates a default signature for any user who is designated as an agent in a helpdesk project. You can customize this signature at any time in your YouTrack profile.