License usage statistics

With statistics and reports, you can track and optimize license usage for all products in your License Vault.

License allocation statistics

To see the allocation data divided by product and license type, go to Licenses | Dashboard.

To see detailed allocation statistics for each product, click on the product’s name. To see the list of active users, go to the Active Users tab.

The dashboard showing available and allocated licenses

License types

There are three possible license types.

Prepaid: The annual or monthly licenses your company purchased before adding them to IDE Services.
Postpaid: The postpaid licenses provided with the pay-as-you-go billing model.
Virtual: The temporary licenses provided with your IDE Services instance for evaluation purposes.

Active Users list

To see the list of all users currently holding a license for any product, go to the Active Users tab of the Dashboard.

To see the list of users who hold a license for a specific product, click on the product’s name on the Dashboard and then select the Active Users tab.

The list of active users on the License Vault dashboard

The table shows the total number of licenses allocated to each user along with the name and version of each product they are using.

Use the search box above the list to find a specific user or all of the users who hold licenses for a specific product.

Export license allocation statistics

You can export license usage statistics for a selected period from the Active users list. To do so:

Go to the Dashboard and select the Active Users tab.
Click Export.
In the dialog, select the desired period and click Export.

IDE Services will generate a CSV file. Each line of the file describes a single occasion when a user ran a particular product. Each line contains the following fields:

allocation_id

A string that identifies a unique combination of a user and a license allocated to this user.

allocation_id stays the same if the user switches between products and machines while using the same license. If a new license is allocated to this user, the allocation_id changes.

allocated_license

The name of the license allocated to the user (like All Products Pack or Intellij IDEA).

user_product

The name of the product the user was running (like PyCharm or CLion).

username

The user's username supplied by your authentication provider.

user_email

The user's email address supplied by your authentication provider. unknown if not specified.

user_ip

The IP address of the user's machine.

user_hostname

The name of the user's machine.

external_id

The unique user ID supplied by your authentication provider.

used_from

The date and time when the user started their JetBrains product, indicated as a string in ISO 8601 format.

used_to

The date and time when the user stopped using their JetBrains product, indicated as a string in ISO 8601 format.

If the product is still in use, this field is empty.

Denials Report

Users may fail to obtain a license from License Vault due to access restrictions or the lack of available licenses. Every denied license request is shown in the Denials Report.

To open the Denials Report, go to Licenses | Stats.

There you'll find aggregated statistics of all denied license requests, as well as a table listing all denials with accompanying details, such as the user's name, product, and why their request was denied.

The Denials Report provides data for the past 24 hours or 7 days. To change the time period, click the corresponding option in the upper-right corner.

Troubleshooting

The table below describes possible denial reasons in the Denials Report and possible solutions.

Denial reason	Cause	Possible solution
`No available licenses`	When a user requested a license for their product, all the licenses were already in use.	You can purchase more licenses for the relevant product or take advantage of the pay-as-you-go or overdraft option.
`Forbidden by rule`	Access rules don't allow this user to get a license for this specific product.	Try checking the user's effective permissions to see if they are affected by any existing rules. If no rules affect the user, check if Global access to licenses is restricted in your IDE Services.

Denial reason

Cause

Possible solution

No available licenses

When a user requested a license for their product, all the licenses were already in use.

You can purchase more licenses for the relevant product or take advantage of the pay-as-you-go or overdraft option.

Forbidden by rule

Access rules don't allow this user to get a license for this specific product.

Try checking the user's effective permissions to see if they are affected by any existing rules.

If no rules affect the user, check if Global access to licenses is restricted in your IDE Services.

Last modified: 21 October 2024