YouTrack Server
 

Online Forms

Last modified: 09 October 2024

Using an online form for customer support lets you provide customers with a web-based interface that they can use to submit inquiries, requests, or complaints. These forms can include fields for the customer's contact information, a description of the issue or question, and any relevant details, such as order numbers or account information. These submissions are transformed into YouTrack tickets for your helpdesk agents to manage, track, and resolve.

Online forms can be a convenient and efficient way to manage customer support requests, as they allow you to quickly gather information from customers and route these requests to the appropriate representatives for resolution. They can also be used to track the status of support requests and ensure that customer inquiries are addressed in a timely and consistent manner. Using online forms for customer support can reduce the workload on phone support, as many customers prefer to use this method of communication over the phone.

To view the list of online forms that are available for use in your helpdesk project, access the project settings, select the Channels tab, then select Online Forms.

The list of online forms in a helpdesk project.