Outbound Message Handling
The Outbound Message Handling settings determine how email notifications that are generated by comments and updates in helpdesk tickets are delivered to reporters. These settings are not specific to a single email channel. Instead, they are applied to all email channels in a single helpdesk project. These settings are unavailable for editing at the channel level and are either configured at the project or the global level.
The following settings are displayed here:
Setting | Description |
---|---|
From address | The email address that is used to send notifications for issues in this project. This sets the value for the To update this value, open the Notifications settings in your helpdesk project. To learn more, see Manage Project Notification Settings. For more information, see From and Reply-to Addresses. |
Reply-to address | An optional address to which email replies are sent. This sets the value for the If you do not set a value, replies are sent to the address from which the message was sent.
To update this value, open the Notifications settings in your helpdesk project. To learn more, see Manage Project Notification Settings. |